Frequently Asked Questions

A promotional package is a partner-resort stay offered well below standard rates because our resort partners sponsor the discount. In exchange, adult travelers attend one 90–120 minute travel presentation during the stay. The presentation is the entire trade — there is never an obligation to purchase anything.

Your package covers resort accommodations for two adults for the stated number of nights at a partner property, promotional pricing locked at purchase, and the services of a dedicated reservation specialist. Airfare, meals, ground transportation, activities, and incidentals are not included.

Most partner resorts welcome families and children can usually share the accommodations at no additional package cost, subject to the resort's occupancy limits. Note your party size on the trip request and your specialist will confirm the details for your destination.

Every package is valid for 36 months from the purchase date. That is a full three years of scheduling flexibility.

Yes — it is the honest heart of the promotional model and the reason the price is what it is. One 90–120 minute presentation per package, attended by the adult travelers, fulfills the requirement completely.

No purchase is ever required. The presenters are professionals showcasing a product; whether it interests you is entirely your call, and your package benefits are identical either way.

Travelers who are unable to attend in person may qualify to complete a live online presentation via video call instead. Ask your reservation specialist when booking.

Reservations require at least 30 days' advance notice. Popular travel weeks — school holidays, festival weekends, peak beach season — book out furthest, so earlier is always better.

Availability depends on resort inventory and seasonality, and blackout dates apply around major holidays. Your specialist will lay out the available windows for your destination before anything is confirmed.

Packages are available to U.S. and Canadian residents with valid government-issued ID. Some partner presentations have additional eligibility criteria (such as age or cohabiting-couple requirements), which are disclosed before purchase — see the Travel Disclosure for details.

For Mexico, the Caribbean, and Canada, yes — every traveler needs a valid passport. U.S. destinations require only government-issued photo ID for air travel (REAL ID compliant).

Unredeemed packages — where no reservation has been confirmed with a partner resort — qualify for a full refund within 30 days of purchase. The complete process is in our Refund Policy.

Approved refunds are returned to the original payment method, typically within 5–10 business days of approval. Start a request by phone or email with your order confirmation handy.

Yes. Payments are processed over encrypted connections by our payment processor; In Motion Getaways does not store full card numbers on this website.