We want every In Motion Getaways purchase to feel safe. This policy explains exactly when a promotional vacation package ("Package") qualifies for a refund, how to request one, and how quickly you will receive it.
1. The 30-Day Refund Window
You may request a full refund of your Package purchase price within 30 days of the original purchase date. The window begins on the date your payment is processed and confirmed, as shown on your purchase confirmation.
2. Refund Eligibility
To qualify for a refund, all of the following must be true:
- Your refund request is submitted within 30 days of the purchase date;
- Your Package has not been redeemed, reserved, or activated; and
- No reservation has been confirmed with a partner resort on your behalf.
Once a reservation is confirmed with a partner resort, the Package becomes non-refundable, even if the 30-day window has not yet ended. This is because reservation deposits and related amounts are forwarded to independent third-party resort partners at confirmation and are no longer in the Company's control.
3. Non-Refundable Items
- Packages with a confirmed partner-resort reservation (see Section 2).
- Reservation deposits applied toward taxes and resort fees once confirmed with the resort.
- Any third-party purchases you make separately (airfare, activities, travel insurance, etc.), which are governed by those providers' own policies.
4. How to Request a Refund
Contact our customer service team with your purchase confirmation and order number ready:
- Phone: (888) 264-7512 — Monday–Friday 10:00 AM – 6:00 PM, Saturday 11:00 AM – 4:00 PM (ET)
- Email: CustomerService@InMotionGetaways.com with the subject line "Refund Request"
We will confirm receipt of your request within one business day and let you know whether your Package qualifies under Section 2.
5. Refund Processing
Approved refunds are issued to the original payment method. Please allow 5 to 10 business days from approval for the refund to be processed; your card issuer may take additional time to post the credit to your statement.
6. Exceptions
Requests falling outside the standard policy — for example, documented medical emergencies that prevent travel — may be considered on a case-by-case basis with supporting professional documentation. Submitting documentation does not guarantee an exception, but we review every case individually.
7. A Note on Chargebacks
If you believe a charge is incorrect, please contact our support team directly before initiating a chargeback with your card issuer. Nearly all billing concerns are resolved within a few business days, and a chargeback filed without first contacting us can significantly delay resolution of your refund. Chargebacks filed on transactions that were authorized and are outside the refund eligibility above may be contested with the consent records, IP logs, and disclosure acknowledgments collected at purchase.
8. Questions
In Motion Getaways
Email: CustomerService@InMotionGetaways.com
Phone: (888) 264-7512